Repairs service being brought in-house

We’re pleased to tell you about changes to our repairs service.

When 54North Homes was formed in 2022 and joined the Karbon Group, we made a commitment to bring our repairs service in-house, rather than using subcontractors.

We’re now delighted to share that from 1 April 2025, Karbon will deliver day-to-day repair services for our customers and work on empty homes.

To support this, recruitment of a team of Yorkshire-based tradespeople will begin later this year or in early 2025.

Subcontractors will continue to deliver gas and electrical services, as well as planned maintenance and specialist services, such as larger structural repairs, pest control and drainage repairs, on our behalf.

Mark Pearson (pictured above), Managing Director of 54North Homes, said: “Providing our customers with well-maintained, good quality homes is our priority as a landlord. This transition will allow us to have greater control over the service and ensure it continues to meet the highest standards.”

Paul Fiddaman (pictured below), Chief Executive of Karbon Group, added: “This decision is part of our joint commitment with 54North Homes to offer high-quality, reliable and local services – ultimately enhancing the overall customer experience. We look forward to delivering the repairs service from next April.”

There will be no changes to the way in which customers report repairs and there will be no impact to service delivery during the transition.

We’ll continue to keep customers updated as the project continues. If you have any questions, please email hello@54northhomes.co.uk.