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Voicescape launches on 23 October

Voicescape launches on 23 October

Booking a home safety visit is now even easier

Life can be hectic, and it never ends – from shift working to caring for a new-born baby or elderly parent, hospital appointments and supermarket trips.

Staff at 54North Homes understand the pressures customers deal with and that sometimes things get missed, which is why we’re always looking for ways to innovate and make our services work better for people.

We’re launching a new platform on Wednesday 23 October that will support our work in providing important safety checks in our customers’ homes.

Called Voicescape, it allows 54North Homes to work more flexibly and gives customers the ability to reply at times that suit them.

Customers who’ve not replied to other attempts at booking a safety visit will receive a call from Voicescape via a local number.

These phone numbers are:

  • 0113 868 7027 for West and South Yorkshire.
  • 01904 937173 for York and North Yorkshire.

If you receive a call from one of these numbers, then it’s 54North Homes getting in touch to ensure your wellbeing.

And you can respond at a time that’s convenient for you, whether that’s on a weekend or at 6am after a night shift.

These numbers are solely for Voicescape – those with other queries should call our Customer Services Team on 0345 521 1993.

Mark Woodhead, who helped deliver the project with colleagues in our Compliance and Facilities Team, said: “A key benefit is the flexibility this allows us to give customers.

“They can call the automated line at a time that suits them, not just during usual office hours.

“We want to make booking appointments as easy as possible for our customers, and this new service allows the flexibility to do just that.

“As an organisation, we’re always looking to innovate and open the doors to making our services work better for our customers.”

Vicki McMillan, Compliance and Facilities Team Manager, explained Voicescape is an additional tool.

She said: “We’re using this system for properties where we’ve struggled to get access for whatever reason.

“For example, it may be that we need to do an asbestos check, but we can’t get in, even though we’ve called and sent letters and texts.

“There can be many reasons for this. And we know that office hours don’t suit everyone when we’re trying to get in touch with customers.

“A lot of people might be busy working, whereas now they can respond and let us know their availability 24/7.”

Visits can cover one or more of five key areas – gas, electrical, asbestos, fire and general home safety checks.

Vicki added: “The checks that we carry out are a legal requirement for 54North Homes as a landlord.

“But they’re also about offering customers reassurance that their homes are safe and compliant with current legislation and the most up-to-date specifications that they can be.”

Voicescape offers a new way for customers to book vital home safety inspections.

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