Support with shared ownership payments

If you're a shared ownership customer or leaseholder and are worried about paying your rent or service charges, support is available. We understand that financial circumstances can change, and our Income Management Team can work with you to explore your options.

Shared ownership customers are responsible for paying rent and service charges alongside any mortgage payments, in line with the terms of their lease. If you're finding it difficult to keep up with these payments, our Income Management Team is here to help. By contacting us as early as possible, we'll be able to discuss your circumstances, explore the support available and, where appropriate, agree a payment plan to help you manage your account.

We understand that financial circumstances can change, and we want to work with you to prevent arrears from increasing. The sooner you get in touch, the more options are available. If missed payments aren't addressed, your account may progress through a formal arrears recovery process, which can include legal action and, as a last resort, repossession of your home.

If you're worried about paying your rent or service charges, please don't wait to seek support.

Read more about the help available and what happens if your account falls into arrears, by scrolling down to the bottom of our Leaseholder page.