Focusing on what matters most

We’ve launched our new Corporate Plan for 2026–27, setting out how we’ll continue to support our customers and the communities we serve over the coming year.

At its heart, our plan is about delivering what matters most: safe, high-quality homes, excellent services, and stronger, more sustainable communities.

Click the button below to read the full plan which dives deeper into the following priorities:

Safe, quality homes
- Keeping our customers safe in their home is our top priority.
- We’ll continue to invest in maintaining and improving our homes, making sure they meet high standards and are warm, energy efficient and fit for the future.

A better customer experience
- We’re committed to delivering services that are simple, reliable and easy to access. This means resolving issues quickly, getting things right first time, and making it easier to get in touch through a single point of contact.
- We’ll offer a mix of digital services and personal support to suit different needs, so customers can access help in the way that works best for them.

Supporting our communities
- We’re committed to making a positive difference beyond the homes we provide. By working with local partners, community groups and organisations, we aim to support wellbeing, tackle challenges such as cost of living and social isolation, and help communities thrive.
- We’ll continue to invest in local initiatives and use your feedback to understand what matters most—so we can support stronger, more connected communities where people feel proud to live.

Improving how we work
- We’ll continue to strengthen how we operate, becoming more data-led, collaborative and efficient. This helps us deliver better services, respond more quickly to customers' needs, and make ongoing improvements based on what matters most.

Looking to the future
- We’re also focused on long-term sustainability, improving the energy efficiency of our homes and working towards net zero, so that homes are more affordable to run and better for the environment.

Customer voice matters
- Customer feedback plays a vital role in shaping our services.
- We’ll continue to listen, learn and improve, so we can deliver the services customers expect and deserve.

We are committed to working alongside customers and partners to improve homes, support communities and make a positive difference in people’s lives.