Learning from complaints

Here at 54North Homes we aim to deliver a positive customer experience and we encourage feedback from customers about our service so that we can learn and improve.  We want to ensure we respond to complaints fairly and effectively to create a positive complaint handling culture. 

As part of this culture, we want to give you regular updates on the feedback we've had from both customers and colleagues, the actions we're taking in response to this feedback and the results of these actions.

We will be posting regular updates and examples on this page.