Our Senior Leadership Team

Jonathan Fletcher was appointed as our Interim Managing Director from 2 January 2026.

Jonathan brings over 13 years of experience within the wider Karbon Group and its predecessor organisations. He’s successfully led Karbon’s Property Services, a group of more than 500 colleagues responsible for:

• Responsive repairs
• Empty homes refurbishments
• Grounds maintenance
• Planned investment
• Heating servicing
• Electrical testing
• Fire and building safety

In addition, Jonathan oversees Karbon Solutions Limited, which delivers services to partner housing associations across Cumbria, Lancashire, as well as the North East.

Jonathan has responsibility for our compliance with the Regulator of Social Housing's Consumer Standards. 

Gavin is our Director of Customer Experience, leading housing and customer services, as well as our business improvement function.

Gavin has a lead role overseeing the merger to form 54North Homes. His previous experience includes five years overseeing customer experience at Leeds and Yorkshire Housing Association. Prior to that he held a number of senior roles across Yorkshire and the North West, from which he has gained a breadth of experience of leading teams through change. A Yorkshireman born and bred, Gavin and family now live over the hills in Manchester.