Moving into your new build 54 North home is a really exciting time

We want to make sure you have everything you need to settle in

We pride ourselves on good quality homes, with a dedicated team to ensure our homes are always up to the standard you expect.

This page will give you a good overview of what to expect in your new home, just take a look at the video and guides below for helpful information about appliances, warranties and defect periods. You'll also receive a home user pack when you move in which will explain how everything works in more detail, but you can always come to us if you have any questions.

Don't forget to complete your Customer Satisfaction Survey once you move into your new home, we'd love to hear your feedback on your new home experience.

 We are part of the Karbon Group, which owns some of our homes, so this means one of our Karbon colleagues may help you through the process.

Read our Here to Help Guide here

Congratulations and welcome to your new home! We’re sure you’re excited to get settled in. To help you do just that, have a read of the useful guide below to help you look after your home.

Our home demo video will give you lots of tips for your new home

What is a defect?

We hope to get everything right for you first time, but in the unlikely event that your home isn't up to scratch, you can report that defect to us. Just use the form below to report a defect or if you're unsure whether your home has a defect, you can enquire below.

We're here to help

Report a defect for your new build home

Simply fill in the form below to report a defect or ask a question. Or you can email hello@54northhomes.co.uk or call us on 0345 521 1993.

Please give us a little bit of information about the defect you'd like to report. For a list of what is classed as a defect please read the FAQs above.