Customers are at the heart of everything we do and we have lots of opportunities for you to get involved
We want to make it easy for you to get your views and suggestions heard and provide a range of opportunities for you to 'Get Involved'.
We will provide more information about these on this page shortly.
Our Customer Experience Committee Our Customer Experience Committee is a sub-committee of our main board (made up of customers and board members). It is responsible for holding us to account on customer-related matters and ensuring that services are developed in partnership with our customers.
The Customer Experience Committee is responsible for overseeing customer involvement and enagement and will be commissioning scrutiny/reviews of key service areas.
Focus Groups We hold customer focus groups to discuss particular services or improvement programmes. They are a great opportunity to meet our customers, share ideas and listen to your views and feedback.
Estate walkabouts and pop-up events These are promoted widely, and we encourage customers to join and tell us about any issues that are affecting their area.
Customer satisfaction surveys Feedback from our customers is very important to everyone at 54North Homes. We need to know what we're doing right, what we're getting wrong and where we can improve. We work with an independent research provider, called Acuity, to carry out regular customer satisfaction surveys, where they contact a selection of customers at random to provide feedback on a range of key satisfaction measures. To find out more, please click here.
Customer Communication We use a range of channels to communicate regularly with our customers, including email Customer Bulletins, printed newsletters and social media platforms, all of which provide opportunities for customers to feedback to us.
Equality, Diversity & Inclusion We recognise the value that diversity brings to our communities and we strive to ensure that we actively engage with all our customer groups so that we gain a broad understanding of individuals’ needs, challenges and priorities.
If you are interested in being involved, please let us know by emailing us via the link below and we will get back to you.
Please do not use this email address for routine enquiries or repairs.