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Please help to keep yourselves safe by reading our health and safety guidance below.
There is nothing more important than you and your family’s health.
Damp and mould can be very upsetting, bad for your health and for your home.
It is often just caused by condensation and there are many steps (listed below) that you can take to help with this. But sometimes it can be the result of a problem with the building, such as a leak, so we do need to know. We can then send out a surveyor to visit your home, diagnose the problem and undertake any necessary remedial action.
Why do condensation and damp form?
Condensation can be a problem in any property, no matter how old it is. It can be a particular problem during the winter when the weather is cold and wet.
It happens when moisture meets a cold surface, it turns into droplets of water, often causing misting/dampness on windows and windowsills in the first instance. But if left, it can develop into patches of black mould growing on your walls and ceilings.
Activities like cooking, showering and drying clothes all create moisture in your home but taking the following steps can help to reduce it.
Importantly, many of these steps will also keep energy costs down too.
How to remove mould
You can remove mould by wiping down any affected areas with a fungicidal wash or with baking powder. Avoid brushing or vacuuming the area, as this can make it spread, and do not use bleach or washing up liquid, as this can also make things worse.
We have produced a Guide to condensation and in your home.
Please take a few minutes to read it - the information is very important.
If you have any issues with damp or mould in your home, please report it straight away by contacting our customer services team on Tel: 0345 521 1993 or Email: hello@54northhomes.co.uk
We have produced a Guide to electrical safety in your home.
Please take a few minutes to read it - the information is very important.
If you ever have any concerns about the condition of the electrical system in your home, please contact us immediately on Tel: 0345 5211993 or Email: hello@54northhomes.co.uk.
If your electricity isn’t working and you think an appliance caused the problem:
If the problems continue and you can’t find the fault, please contact us. If you get an electric shock from either a switch or a socket, please contact us immediately. You must not use the switch or socket, and you should turn the circuit off at the fuse box or circuit breaker.
Our top tips for electrical safety are:
We also need to carry out electrical safety checks every five years on the wiring, switches, light fittings and sockets in your home. Please ensure you allow us access to carry out these important checks.
If you need to change the appointment booked for you, please let us know as soon as possible.
Many of our homes have gas central heating, fires or water heaters. The law states that we MUST check every gas appliance in our properties annually, to make sure they are working safely.
If your home has a gas supply, even if you never use gas, we need to access your home once a year. Please help us to keep you safe by keeping these appointments.
If you ever think you can smell gas, or have carbon monoxide leak, please contact the Gas Emergency Service immediately on Tel: 0800 111999.
We have produced a Guide to gas safety in your home. Please take a few minutes to read it - the information is very important.
If you think a gas appliance in your home isn’t working properly, don’t use it. Never cover up appliances or block the vents. And don’t cover or block the outside flues.
Asbestos was widely used in the construction industry from the 1950s through to the mid-1980s. It was officially banned in the UK in 1999, so if your home was built or refurbished after 2002 it should not be present. If your home is older than this, please don’t worry.
Asbestos can be found in many buildings and was used in a variety of building materials. Left undisturbed, asbestos poses little danger; therefore it should not be a cause for concern. However, we would like to remind you not to make alterations to your home (including drilling into walls, ceilings and floors) without prior approval.
We have also produced a Customer Guide to Asbestos.
If you have any concerns at all, please contact our Customer Services team on Tel: 0345 521 1993 or Email: hello@54northhomes.co.uk
Turning taps off and supervising children when using the bath are what usually come to mind. But, there are areas of water safety that we don’t often think about, things like legionella.
Legionella is a bacteria that grows and develops in water. The bacteria can form in places such as air conditioning units, hot tubs and showers.
The bacteria are usually found in large environments such as offices and hotels. In some cases, it can also be found in our homes.
If we come into contact with legionella it can lead to legionnaires disease. This can lead to a fatal form of pneumonia.
We know the thought of legionella is very concerning, especially in our own homes. But by following some simple steps you can reduce the risk of legionella and prevent illness:
We have produced a Guide to water safety and preventing legionella in your home.
Please take a few minutes to read it - the information is very important.
If you have any concerns about legionalla, please don't hesitate to contact our Customer Services team Tel: 0345 521 1993 or Email: hello@54northhomes.co.uk
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We will now review your application and endeavour to get back to you with a response as soon as possible.
A member of the team will get back to you within two business days.
If your message is regarding something urgent, please call 0800 5335 442.
Thank you.
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