Fire Safety Advice for flats with a shared entrance
We have a robust fire safety and inspection process in place for all homes where there is a shared internal communal area, such as an entrance lobby or stairway.
If you live in a block of flats with internal communal areas, we will have written to you in January 2023 to tell you what the evacuation procedure is for your home: whether to ‘Stay Put’ or ‘Evacuate’ and how to call the Fire Service in the event of a fire. Please familiarise yourself with the exit routes for your home.
Fire Action Notices are also displayed in corridors and stairways.
We are required to carry out regular fire safety checks in your home and communal areas, making sure that Fire Risk Assessments (FRAs) are up to date, there are appropriate smoke detectors and fire alarms, fire doors and other fire safety measures. Working alongside the Fire Service, we also regularly review any fire risks and the procedures for preventing and reporting fires.
If you have any concerns about fire safety in your flat or block or would like to request another copy of the letter we sent you, please email us at firstname.lastname@example.org call us on Tel:0345 521 1993.
Condensation and Damp
There is nothing more important than you and your family’s health.
Damp and mould can be very upsetting, bad for your health and for your home. It is often just caused by condensation and there are many steps (listed below) that you can take to help with this. But sometimes it can be the result of a problem with the building, such as a leak, so we do need to know. We can then send out a surveyor to visit your home, diagnose the problem and undertake any necessary remedial action.
Why do condensation and damp form?
Condensation can be a problem in any property, no matter how old it is. It can be a particular problem during the winter when the weather is cold and wet.
It happens when moisture meets a cold surface, it turns into droplets of water, often causing misting/dampness on windows and windowsills in the first instance. But if left, it can develop into patches of black mould growing on your walls and ceilings.
Activities like cooking, showering and drying clothes all create moisture in your home but taking the following steps can help to reduce it.
Importantly, many of these steps will also keep energy costs down too.
How to remove mould
You can remove mould by wiping down any affected areas with a fungicidal wash or with baking powder. Avoid brushing or vacuuming the area, as this can make it spread, and do not use bleach or washing up liquid, as this can also make things worse.
We have produced a Guide to condensation and in your home. Please take a few minutes to read it - the information is very important.
If you have any issues with damp or mould in your home, please report it straight away by contacting our customer services team on Tel: 0345 521 1993 or Email: email@example.com
We have produced aGuide to electrical safety in your home. Please take a few minutes to read it - the information is very important.
If you ever have any concerns about the condition of the electrical system in your home, please contact us immediately on Tel: 0345 5211993 or Email: firstname.lastname@example.org.
If your electricity isn’t working and you think an appliance caused the problem:
Disconnect that piece of equipment
If your home has a fuse box, turn off the mains switch and check that the right fuses have been used
If your home has circuit breakers rather than a fusebox, turn off the mains and reset the circuit. Don’t keep replacing a fuse, or resetting the circuit breakers without correcting the fault.
If the problems continue and you can’t find the fault, please contact us. If you get an electric shock from either a switch or a socket, please contact us immediately. You must not use the switch or socket, and you should turn the circuit off at the fuse box or circuit breaker.
Our top tips for electrical safety are:
Limit the number of items you plug into one socket
Check flexes and plugs regularly to make sure they are not damaged
If fuses keep blowing or you get an electric shock from an appliance, you need a qualified electrician to check the equipment for you. If it’s an appliance we have provided, please contact us immediately.
We also need to carry out electrical safety checks every five years on the wiring, switches, light fittings and sockets in your home. Please ensure you allow us access to carry out these important checks. If you need to change the appointment booked for you, please let us know as soon as possible.
Many of our homes have gas central heating, fires or water heaters. The law states that we MUST check every gas appliance in our properties annually, to make sure they are working safely.
If your home has a gas supply, even if you never use gas, we need to access your home once a year. Please help us to keep you safe by keeping these appointments.
If you ever think you can smell gas, or have carbon monoxide leak, please contact the Gas Emergency Service immediately on Tel: 0800 111999.
We have produced a Guide to gas safety in your home. Please take a few minutes to read it - the information is very important.
If you think a gas appliance in your home isn’t working properly, don’t use it. Never cover up appliances or block the vents. And don’t cover or block the outside flues.
Asbestos was widely used in the construction industry from the 1950s through to the mid-1980s. It was officially banned in the UK in 1999, so if your home was built or refurbished after 2002 it should not be present. If your home is older than this, please don’t worry.
Asbestos can be found in many buildings and was used in a variety of building materials. Left undisturbed, asbestos poses little danger; therefore it should not be a cause for concern. However, we would like to remind you not to make alterations to your home (including drilling into walls, ceilings and floors) without prior approval.
We have also produced a Customer Guide to Asbestos.
If you have any concerns at all, please contact our Customer Services team on Tel: 0345 521 1993 or Email: email@example.com
When it comes to water safety it’s easy to think we have the basics covered.
Turning taps off and supervising children when using the bath are what usually come to mind. But, there are areas of water safety that we don’t often think about, things like legionella.
What is legionella?
Legionella is a bacteria that grows and develops in water. The bacteria can form in places such as air conditioning units, hot tubs and showers.
The bacteria are usually found in large environments such as offices and hotels. In some cases, it can also be found in our homes.
If we come into contact with legionella it can lead to legionnaires disease. This can lead to a fatal form of pneumonia.
How can I prevent legionella in my home?
We know the thought of legionella is very concerning, especially in our own homes. But by following some simple steps you can reduce the risk of legionella and prevent illness:
Legionella can be found in homes where water systems such as water tanks, taps and showers are unused. This allows the bacteria to grow and develop in the water system.
If there is a tap or shower in your home that you do rarely use, make sure you run them at least every few days. Stand well away from the running water. This is to avoid any droplets near your face and mouth and prevent bacteria entering our system. Turning away from the water source is an easy way to avoid this!
If you have been away for a period of time repeat the process above on taps and showers throughout your home.
We have produced aGuide to water safety and preventing legionella in your home. Please take a few minutes to read it - the information is very important.
If you have any concerns about legionalla, please don't hesitate to contact our Customer Services team Tel: 0345 521 1993 or Email: firstname.lastname@example.org
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