There is nothing more important than you and your family’s health.

Damp and mould can be very upsetting, bad for your health and for your home.

It is often just caused by condensation and there are many steps (listed below) that you can take to help with this. But sometimes it can be the result of a problem with the building, such as a leak, so we do need to know. We can then send out a surveyor to visit your home, diagnose the problem and undertake any necessary remedial action.

Why do condensation and damp form?

Condensation can be a problem in any property, no matter how old it is. It can be a particular problem during the winter when the weather is cold and wet.

It happens when moisture meets a cold surface, it turns into droplets of water, often causing misting/dampness on windows and windowsills in the first instance. But if left, it can develop into patches of black mould growing on your walls and ceilings.

Activities like cooking, showering and drying clothes all create moisture in your home but taking the following steps can help to reduce it.

Importantly, many of these steps will also keep energy costs down too.

How to remove mould

You can remove mould by wiping down any affected areas with a fungicidal wash or with baking powder. Avoid brushing or vacuuming the area, as this can make it spread, and do not use bleach or washing up liquid, as this can also make things worse.

We have produced a Guide to condensation and in your home.
Please take a few minutes to read it - the information is very important.

If you have any issues with damp or mould in your home, please report it straight away by contacting our customer services team on Tel: 0345 521 1993 or Email: