My54North

My54North is our customer portal. It allows 54North Homes customers to:

• Report repairs
• Book appointments
• Make payments
• Keep details up to date 

My54North works on all devices and gives you the freedom to do what you need when you want and as it's online, it means you can use the site 24/7.

We have a dedicated team who answer our phones. A member of the customer relationship team is always on hand to help if you do get stuck. Just call 0345 521 1993.

You can also view this guide here for step-by-step instructions.

You'll find it in a letter we have sent you or your rent statement.

Or, if you give us a call on 0345 521 1993, we'll be able to tell you what it is.

It’s easy to update your details!

You can either do this on My54North or you can contact us to let us know of an error. We’ll be happy to sort it out for you as quickly as we can.

A step-by-step guide is available for amending your details. If it is something your are unable to edit, call us on 0345 521 1993 so we can help you.

If you've forgotten your password the link called the ‘Forgotten password’ underneath the sign in button on the login page and follow the instructions on the screen.

You’ll then receive an email to reset your password.

First things first – don’t worry! Sometimes hard to understand a rent balance as it looks different with things going in and out. It can also be affected by our internal processes and could come down to the day you are looking at your balance.

If you are concerned, you can always give us a call on our freephone number 0345 521 1993 and a member of our customer relationship team will be happy to help to put your mind at rest.

Log into your account and go to My settings in the menu

1. Enter your current portal email address
2. Your new email address
3. Confirm your new email address
4. Click ‘Save changes’

Your email will be successfully changed.

We’re making it easier for customers to access My54North, our online customer portal for 54North Homes.

If we already have your email address on our system, we’ve set up a My54North account for you. You’ll have received an email from us with a secure link to activate your account. All you need to do is create a memorable password and set your security settings.

You don’t have to use My54North to contact us, but activating your account gives you quick and easy access to our services online whenever it suits you.

Please note: the activation link is valid for 72 hours (3 days).

My54North is a convenient way to manage your home online. It’s available 24/7, on any device, and you can also download the My54North app from the App Store or Google Play so everything you need is available at the touch of a button!

With My54North, you can:

• Check your rent balance and make payments
• Report repairs and manage appointments
• View and manage your tenancy details
• Access our services quickly, with no waiting times

If you’d like to access your account, simply follow the steps in the email we’ve sent you:

1. Open the email from us
2. Click the activation link
3. Set up your password
4. Login and set your security settings

Once completed, you can start using your account straight away.

If it has been 72 hours (3 days) your link will be expired, but don’t worry! Go to the My54North login page and select “Forgot password”. You’ll receive a new email with a link to set up a password.

Your username is the email address the original link was sent to.

Each My54North account needs a unique email address, as this is used as your username.

If you share an email address with another 54North Homes customer (for example, a partner), only one of you may receive an activation email. If you’d like your own My54North account, you’ll need to create one using a different email address.

To do this, visit the My54North website and select “Create an account”.

If you need any assistance with this you can call us on 0345 521 1993 or email us via hello@54northhomes.co.uk and we will respond as soon as we can.

No. Activating your My54North account is completely optional.

If you choose not to activate it, nothing will change. You can continue to contact us in the same ways as before. My54North simply offers an additional way to access our services, giving you more choice in how you contact us.