This pack is designed to help you out when starting out. Pick one bed or essential appliance.

Your Money
If you feel like you may struggle to afford important items like a washing machine or cooker, 54North Homes has a 'Home Comforts' furniture and appliance rental service, where you can rent good quality furniture and appliances.
You can choose from three levels of packs dependent on your needs: Home Start, Home Essentials and Home Essentials+ (see details below). Each item within these is worth a number of points and each level gives you access to a different amount of items for an affordable weekly payment, which is applied at the start of your tenancy. All items will be replaced free of charge if not working and can be returned at any time.
This pack is designed to help you out when starting out. Pick one bed or essential appliance.
This pack is for when you need that extra help to set up your home. You can choose from beds, appliances and/or furniture.
This pack is for when you might be starting from scratch or where you need more than our Home Essentials pack gives you. You can choose from beds, appliances, and/or furniture.
Signing up for a Home Comforts pack is really easy and straightforward.
If you need some important furniture items and are unable to afford them right away, please speak to your Housing Officer who will be able to discuss your options.
We offer three different pack sizes to suit your requirements. Just decide what it is you need and complete the order form with your Housing Officer. Once we have it, you’ll need to sign a furniture tenancy agreement too.
Once the order has been processed, our supplier will contact you to arrange a convenient delivery date and time within seven working days of your request. Once they arrive, they’ll put the furniture/appliances in a room of your choice, remove all the packaging and install any appliances such as washing machines or cookers.
points
Sealed plate 4 ring hob, single oven with grill
W50, H90, D60 cm
points
2 fridge shelves, 3 freezer compartments
W48, H148, D56 cm
points
Sensor dry, pause function, 7kg drum capacity
W59, H85, D60 cm
points
2 x adjustable glass shelves - salad crisper drawer (no icebox)
W48, H84, D50 cm
points
1200 rpm spin, 6kg drum capacity
H85 cm
points
800W, 17L capacity
W44, D34 cm
points
Open coil spring 13.5 gauge, quilted finish
W90 cm
points
Open coil spring 13.5 gauge, quilted finish
points
Solid rubberwood table, rubberwood veneer seats
W110, H74, D70 cm
points
Wooden, fully assembled
W65, H124, D85 cm
points
Steel frame, Black
W201, H163, D99 cm
points
Dark brown, faux leather
W85, H83, D77 cm
points
Dark brown, faux leather
W140, H83, D77 cm
points
Beech effect, 3 drawer, solid metal handles
D54 cm
points
Beech effect, 2 door, solid metal handles
W38, H183, D54 cm
We’ll ask you if you may need the Home Comforts rental service before the start of your tenancy agreement with us, as the service starts at the beginning of your tenancy. This is because the Department of Work and Pensions (DWP) rules mean you can never own the items and they are classed as essential for your tenancy.
Depending on your circumstances, adding additional charges once your claim for Universal Credit or Housing Benefit has been assessed, could have implications for the affordability of your home or the amount of Universal Credit you receive. If your circumstances change during your tenancy, and you are unable to afford essential items, please contact our Money Matters Team who will be able to help you
A Home Comforts rental charge is eligible for both Universal Credit and Housing Benefit. It will be included with your rent and other eligible service charges when your entitlement to these benefits is assessed. The amount of help you could be entitled to will be assessed and calculated by our Money Matters Team.
As this is a rental service you will never own the items. Instead, we provide peace of mind that we’ll replace any items that become faulty.
Please give us a call as soon as you know there is a problem, using our Customer Service number 0345 521 1993. We’ll make sure we log any issue and arrange with the supplier to get in touch. We aim to get things replaced for you within seven working days.
No. However, if we believe that an item has been damaged due to misuse, we may need to charge you.
As this is a Furniture Rental Service, the items do not belong to you and are managed by the supplier. We will review your furniture pack with you, carry out safety checks and any item replacements when they are due.
Yes, of course. Please give us a call to discuss which items you would like to return. We’ll arrange collection of the items and review your charge to see if it needs to be changed.
Unfortunately not. However, if you speak with a member of the Housing Team, they can arrange for a new pack to be delivered to your new home. We would need to collect the old items before you move.
Call our Customer Relationship Team on 0345 521 1993 or visit our contact us page. Someone will connect you with our Housing Team, who’ll arrange collection of any items not needed and tell you what else you need to do. You’ll need to let us know in writing, giving seven working days’ notice if you want your full pack removed.
Loading...