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Home Comforts


Turning your house into a home

Home Comforts is our furniture and appliance rental service

If you feel like you may struggle to afford important items like a washing machine or cooker, 54North Homes has a 'Home Comforts' furniture and appliance rental service, where you can rent good quality furniture and appliances. 

You can choose from three levels of packs dependent on your needs: Home Start, Home Essentials and Home Essentials+ (see details below). Each item within these is worth a number of points and each level gives you access to a different amount of items for an affordable weekly payment, which is applied at the start of your tenancy. All items will be replaced free of charge if not working and can be returned at any time. 

There are three levels of Home Comforts

This pack is designed to help you out when starting out. Pick one bed or essential appliance. 

2. Home Essentials 

This pack is for when you need that extra help to set up your home. You can choose from beds, appliances and/or furniture. 

3. Home Essentials+ 

This pack is for when you might be starting from scratch or where you need more than our Home Essentials pack gives you. You can choose from beds, appliances, and/or furniture. 

So, how does Home Comforts work?

Signing up for a Home Comforts pack is really easy and straightforward.

1

Step one...speak to your Housing Officer

If you need some important furniture items and are unable to afford them right away, please speak to your Housing Officer who will be able to discuss your options. 

2

Step two…decide what it is that you need

We offer three different pack sizes to suit your requirements. Just decide what it is you need and complete the order form with your Housing Officer. Once we have it, you’ll need to sign a furniture tenancy agreement too. 

3

Step three… it’s on its way

Once the order has been processed, our supplier will contact you to arrange a convenient delivery date and time within seven working days of your request. Once they arrive, they’ll put the furniture/appliances in a room of your choice, remove all the packaging and install any appliances such as washing machines or cookers. 

What you can get

16

points

Background shape Electric Cooker

Electric Cooker


Sealed plate 4 ring hob, single oven with grill

W50, H90, D60 cm

18

points

Background shape Fridge freezer

Fridge freezer


2 fridge shelves, 3 freezer compartments

W48, H148, D56 cm

11

points

Background shape Condenser dryer

Condenser dryer


Sensor dry, pause function, 7kg drum capacity

W59, H85, D60 cm

10

points

Background shape Fridge

Fridge


2 x adjustable glass shelves - salad crisper drawer (no icebox)

W48, H84, D50 cm

15

points

Background shape Washing machine

Washing machine


1200 rpm spin, 6kg drum capacity

H85 cm

5

points

Background shape Microwave

Microwave


800W, 17L capacity

W44, D34 cm

14

points

Background shape Single divan bed with mattress

Single divan bed with mattress


Open coil spring 13.5 gauge, quilted finish

W90 cm

18

points

Background shape Double divan bed with mattress

Double divan bed with mattress


Open coil spring 13.5 gauge, quilted finish

14

points

Background shape Dining table with 4 chairs

Dining table with 4 chairs


Solid rubberwood table, rubberwood veneer seats

W110, H74, D70 cm

12

points

Background shape Cot and mattress

Cot and mattress


Wooden, fully assembled

W65, H124, D85 cm

28

points

Background shape Bunk bed and mattress

Bunk bed and mattress


Steel frame, Black

W201, H163, D99 cm

14

points

Background shape Easy chair

Easy chair


Dark brown, faux leather

W85, H83, D77 cm

22

points

Background shape 2 seater sofa

2 seater sofa


Dark brown, faux leather

W140, H83, D77 cm

9

points

Background shape Chest of drawers

Chest of drawers


Beech effect, 3 drawer, solid metal handles

D54 cm

12

points

Background shape Wardrobe

Wardrobe


Beech effect, 2 door, solid metal handles

W38, H183, D54 cm

Frequently Asked Questions

We’ll ask you if you may need the Home Comforts rental service before the start of your tenancy agreement with us, as the service starts at the beginning of your tenancy. This is because the Department of Work and Pensions (DWP) rules mean you can never own the items and they are classed as essential for your tenancy. 

Depending on your circumstances, adding additional charges once your claim for Universal Credit or Housing Benefit has been assessed, could have implications for the affordability of your home or the amount of Universal Credit you receive. If your circumstances change during your tenancy, and you are unable to afford essential items, please contact our Money Matters Team who will be able to help you

Please give us a call as soon as you know there is a problem, using our Customer Service number 0345 521 1993. We’ll make sure we log any issue and arrange with the supplier to get in touch. We aim to get things replaced for you within seven working days. 

Call our Customer Relationship Team on 0345 521 1993 or visit our contact us page. Someone will connect you with our Housing Team, who’ll arrange collection of any items not needed and tell you what else you need to do. You’ll need to let us know in writing, giving seven working days’ notice if you want your full pack removed. 

Want to talk to us about Home Comforts?

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