Your 54North Homes Team

The 54North Homes team are on hand to support you throughout your tenancy, from our Customer Service team who will answer the phone when you call us, to our back office functions that support the smooth running of our service.

In most cases, you will have a designated Housing Officer, Income Officer and Surveyor who will be your main contacts.

To find out who your key contacts are, please login to our customer portal: My54North Homes. If you are not already registered, you just need your Tenancy Reference Number and an email address.

Login to our Customer Portal
Your 54North Homes Team

Key contacts

Your Housing Officer can help or give advice if you have any problems with your home or neighbourhood. This includes community safety, problems with neighbours, moving home or referrals for support.

Your Income Officer or our Money Matters Advisor is the person to get in touch with if you have any questions about rent, service charge or benefits.

If you are struggling to pay your rent or bills, you should talk to us as soon as possible as we can signpost you to sources of support.

Your Property Surveyor is responsible for overseeing repairs and maintenance of your property and works closely with our contractors.

The Estates Team maintain communal areas. We provide an estates service, carried out by either our own caretakers and gardeners, or by 54North Homes-approved contractors. Depending on where you live, this may include cleaning of communal areas, gardening, hedge trimming and grounds maintenance.

Karbon repairs and maintenance: We’re proud to be part of the Karbon Homes Group. Karbon Homes provides day-to-day repairs services on our behalf. We are also supported by contractors, all who carry ID and will show you this before entering your home.

Not sure who your Housing Officer is?

To identify the specific housing officer for your property, please enter your postcode HERE.

Your housing officer will deal with a wide range of issues relating to the management of your home and neighbourhood. This includes:

  • requests for changes to your tenancy or any other issues with your tenancy agreement
  • questions about your rent and service charges
  • requests for re-housing or mutual exchanges
  • anti-social behaviour

 

After speaking to your housing officer, they may refer issues to other colleagues within the business, such as our Safer Communities Officer, but they will let you know if they have done so.

We also have a team of Income Officers who can advise you on issues relating to your rent account and arrears, take court action where necessary and we have a specialist Money Matters Caseworker who can provide advice and support on grants and other support provided by other organisations.

Our Maintenance Team deals with the repairs and maintenance of your home and neighbourhood while requesting permission to undertake works (including adaptations) to your home can be made directly via our website.