Your rent is important

Without it, we could not provide an effective housing service. We've made an effort to make it simple to pay your rent.

Your rent is due either weekly or on the 1st of every month, as stated in your tenancy agreement.
Please note, your rent must be paid in advance and your rent account must remain free of arrears.

We've made it as simple as possible for you to pay your rent. Here are the best ways to do this: 

  • By Direct Debit – this is our preferred payment option. We can collect your payments weekly, fortnightly, 4-weekly or monthly on any day that is convenient for you. Please contact our Customer Services team and we can set up a direct debit for you over the phone or click here to complete a Direct Debit mandate.
  • By debit card via your My54North account.
  • By calling our Customer Service team on 0345 521 1993. You'll just need your tenancy reference number.
  • By Allpay payment card - Simply take the card with you to your local post office or Paypoint Location and pay with cash or a debit card (please ask for a receipt for your payment as it can take up to seven days for the rent to be credited to your account).
    Click here to find your local PayPoint store.
    To request a new or replacement card, please contact our Customer service team.

How to pay your rent

This is our preferred payment method. We can collect your payments weekly, fortnightly, 4-weekly or monthly, on any day that is convenient for you. Please contact our Customer Services team and we can set up a direct debit for you over the phone in just a few minutes or click here to complete a Direct Debit mandate online.

You can pay your rent online now by securely logging into your My54North account.

If you are already a customer you can Log in or Register now. You just need an email address and your Tenancy Reference Number.

Struggling to pay your rent?

We understand that there may be times in your life when it is difficult to pay your rent.

If you have any problems paying your rent, please contact your Income Officer as soon as possible – we are here to help.

Please contact us if you are expecting any changes in your circumstances or as soon as you are finding it difficult to meet your rent payments. Our team will be able to give you advice and support.

We will try our best to come to an arrangement that is affordable and convenient. To help us with this:  

  • Avoid making agreements that are unaffordable and you can’t keep to.
  • Choose a payment method convenient to you then you won’t miss payments.
  • Always respond to letters, visiting cards or phone calls as soon as possible.

In most cases, we will be able to help you. If you cannot pay the whole amount at once, we may be able to discuss other repayment options with you. We won’t ask you to pay more than you can afford. By taking early action you may be able to avoid court proceedings and extra costs. 

 

Please remember

Not paying in full and on time will put your home at risk. If you are behind with your rent and fail to keep up with your payments, we may take legal action to recover the money you owe us. This action will involve the County Court. You may also be responsible for any Court Costs as a result of Court action.